Complaints

COMPLAINTS MANAGEMENT: 

If your complaint does not involve maltreatment, you can file your complaint directly with EMSA using the EMSA Complaints Form and submitting it to discipline@emsadistrict.com 

If EMSA receives a complaint, the complainant can expect a response within 30-45 days from when the complaint was made to EMSA.

The Complainant or the Respondent may reject the Proposed Result by submitting a Request for Reconsideration to discipline@emsadistrict.com within five (5) days of receiving the Proposed Result. In the Request for Reconsideration, the Complainant or Respondent must indicate: 

a) Why they reject the Proposed Result; 
b) Summary of evidence that the Party intends to submit if there is a hearing; and 
c) What result would be appropriate  

A request for reconsideration fee of $500 is applicable and to be paid by etransfer to admin@emsadistrict.com.

MALTREATMENT

If your complaint involves maltreatment, please use Ontario Soccer's third party complaint's administrator. 

Ontario Soccer has partnered with ALIAS Solutions to offer a safe sport reporting service.

This independent service allows individuals to report improper conduct through the ALIAS reporting mechanism (web and phone) and ensures that safe sport (maltreatment) reports are managed independently through ALIAS’ independent third-party case management.

How it Works:

ALIAS follows the framework of the Code of Conduct and Ethics available in the Ontario Soccer Policies (Appendix B1),

  1. To report a complaint, access the ALIAS’ “Report A Complaint” link found on the graphic below or on EMSA's main page or call 1-833-834—0614
  2. Once an individual submits a report:
    • ALIAS’ team receives the report and determines the steps to resolution based on  Ontario Soccer Policies (Appendix B1)
    • ALIAS manages the case and involves external parties when needed
    • Cases are handled with the utmost confidentiality and compassion


If EMSA receives a complaint back from ALIAS for handling, the complainant can expect a response within 30-45 days from when ALIAS provided the complaint to EMSA.