Non-Maltreatment Complaints
If your complaint does not involve maltreatment, it may be submitted directly to EMSA.
- Complete the EMSA Complaints Formand submit it to discipline@emsadistrict.com.
- Once the complaint is received, EMSA will provide a response to the complainant within 30–45 days.
Request for Reconsideration
Either the Complainant or the Respondent may reject the proposed result by submitting a Request for Reconsideration to discipline@emsadistrict.com within five (5) days of receiving the proposed result.
The request must include:
a. The reason(s) for rejecting the proposed result
b. A summary of the evidence the party intends to submit should a hearing occur
c. The outcome the party believes would be appropriate
A $500 Request for Reconsideration fee applies and must be paid by e-transfer to admin@emsadistrict.com.
Maltreatment Complaints
If your complaint involves maltreatment, it must be submitted through Ontario Soccer’s third-party complaints administrator.
Ontario Soccer has partnered with ALIAS Solutions to offer a Safe Sport reporting service. This service allows individuals to report improper conduct through ALIAS’ web- and phone-based reporting system and ensures that Safe Sport (maltreatment) reports are managed independently through ALIAS’ third-party case management process.
How It Works
ALIAS follows the Code of Conduct and Ethics outlined in Ontario Soccer Policies (Appendix B1).
1. Submit a Report
o Access the “Report a Complaint” link on EMSA’s main page or the graphic below, or
o Call 1-833-834-0614
2. After Submission
o ALIAS reviews the report and determines next steps in accordance with Ontario Soccer Policies (Appendix B1)
o ALIAS manages the case and engages external parties as required
o All cases are handled with the highest level of confidentiality, care, and compassion
If EMSA receives a complaint from ALIAS for handling, the complainant can expect a response within 30–45 days from the date the complaint is provided to EMSA by ALIAS.
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